We of course hope you will be satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to return the product.

 

Returns

Please place the item in the original shipping box or any other solid carton box. Fill out the return form and include it inside the box. Close the box and tape it securely.

 

You can send the package with the return form to:

PINEAPPLE GUITAR

Retiefstraat 47-1

1092 VX Amsterdam

The Netherlands

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Please note that the costs and responsibility of the return shipment are for your account. We would strongly recommend sending the return with a track and trace code, because in case it gets lost this is not our responsibility.

 

Return Form

You can click here to download our return form

 

Receiving a refund

Once your return has been processed you will receive an e-mail confirmation. The amount will be refunded on the account of your original payment method within 14 working days. Please note we can only refund the amount in to the account where the original payment came from.

 

Exchanges

Unfortunately, we only offer refunds. If you would like to exchange an item, we advise you to return the unwanted item and make a new order for the right item or size you prefer.

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We ship to everywhere in the world.

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Delivery time & Cost

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• The Netherlands1-2 working days

Orders till €50- €3,95

Orders higher than €50 - Free shipping

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• Belgium, Germany, United Kingdom1-3 working days

Orders till €100 - €6,95

Orders higher than €100 - Free shipping

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• Rest of Europe2-5 working days

Orders till €150 - €12,95

Orders higher than €150 - Free shipping

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• Rest of the world2-7 working days

Orders till €250 - €24,95

Orders higher than €250 - Free shipping